Refund policy

      DECATHLON RETURN POLICY      

 

      Delivery Method        

We offer free returns in-store and online. Here’s what’s available at each location:

 

Location	In Store Return	Online Return
Accra Mall	✅	❌
Junction Mall	✅	❌
West Hills Mall	✅	❌
Click & Collect	✅	✅
Online Orders	✅	✅
Courier (Yango, Uber, Bolt)	✅	✅

 

   

      How In-Store Returns Work        

1. Bring your product and receipt to the Accra Mall, Junction Mall, or West Hills Mall stores.
2. Visit the welcome desk to speak to an agent, who will assist with your exchange or refund.
3. Remember to keep your receipt or take a photo for safekeeping.

 

      How Online Returns Work        

1. Log into https://www.decathlon.com.gh
2. Go to  My Account > Orders and Returns > Online Orders      .
3. Select the product(s) you wish to return and indicate the reason.
4. Choose the return method: drop off in   store or pick up from home.
5. An agent will contact you to finalize the return process.

 

      Processing Timeline        

• In -Store: Same   day processing.
•  Online: 1–5 business days.

 

      Manufacturing Defects        

If your product has a manufacturing defect, Decathlon has you covered:

• Within 30 Days: Bring the product and proof of purchase for a full refund.
• After 30 Days: We will first attempt a repair. If repair isn’t possible, we’ll exchange the item or, if unavailable, offer a full refund.

  

All Decathlon passion brand products come with a minimum 2 -years warranty.

 

      Refund Process      

Purchase Location	Refund Mode
In Store Purchases	Cash/ Card/MoMo Transfer/ Bank
Online Purchases	E Voucher/Bank Transfer/MoMo / Paystack

 

 Note:        

• Bank transfers may take up to 5 business days, depending on your bank.
• Refunds are subject to inspection and do not include initial shipping fees. 

 

We’re here to ensure your satisfaction with every purchase.