Frequently Asked Questions

1. Same Day Delivery (Accra Only)- Order Before 12pm
2. 48 Hours Standard Delivery (Accra / Tema)
3. 48-72 Hours Delivery (Other Regions)
4. Express Delivery: Select Pick Up, pay & call 0594177225 for delivery. [ Yango/Bolt/ Stc/Vip] ( Accra & Other Regions)

Standard size package

Less than 30 kg / Less than 150 cm
T-shirt, shoes, tennis racket, ball, 14-inch bike..

• In-store pickup: offered
• Delivery to collection point: offered
• Home delivery:
• 24-hour express delivery ; from 35 cedis
• Same-day express delivery; from 35 cedis

Bulky packages

Over 30 kg / Over 150 cm
Table tennis table, kayak, treadmill, paddles, 10 sleeping bags...

• In-store pickup: offered
• Delivery to collection point: not eligible
• Home delivery:
• 24-hour express delivery: from 350 Cedis
• Same-day express delivery: 350 cedis

1. Delivery to district or out of zone location, will require additional charges.
2. 
   Delivery will be carried out by 1 delivery person who will not enter your home (or the hall)
   

We deliver to your doorstep with trusted partners like 

• Skynet Express
• Satchel
• Yango
• Bolt

• If an item is not available at our Accra Mall store, we’ll request it from another branch before shipping. This may delay delivery, but we’ll keep you updated.
• Unexpected delays (e.g., weather, carrier issues) may occur. We’ll notify you via email or phone.

• Accra and its environment
• Tema and its environment
• Kumasi
• Takoradi
• Ho
• Koforidua
• Cape-Coast
• Sunyani
• Tarkwa
• Tamale
• Bolgatanga
• Wa
• Damongo
• Techiman
• Dambai
• Goaso
• Sefwi Wiawso
• Nalerigu

We stand behind everything we design and sell. If you have changed your mind, need another size, or if the product did not meet your expectations, you can return it for an exchange or refund within 30 days of purchase -- with a few exceptions as detailed below:

All items that you choose to return or exchange must:

• Have been purchased on decathlon.com.gh less than 30 days ago
• Be unused and in new condition, with all tags attached
• Be in the original packaging 

Exceptions to return policy: 

• Safety and lifesaving equipment can’t be returned. Safety equipment includes, but isn't limited to, helmets, life jackets, and climbing gear 
• Under Garments/Boxers
• Clearance and final sale items cannot be returned
• Gift cards are not permitted for return

• Log into https://www.decathlon.com.gh
• Go to  My Account > Orders and Returns > Online Orders      .
• Select the product(s) you wish to return and indicate the reason.
• Choose the return method: drop off in   store or pick up from home.
• An agent will contact you to finalize the return process.

• Bring your product and receipt to the Accra Mall/Junction Mall/West Hills Mall stores.
• Visit the welcome desk to speak to an agent, who will assist with your exchange or refund.
• Remember to keep your receipt or take a photo for safekeeping.

Refund Mode     

In Store Purchases

Momo transfer /Bank transfer & Gift card

Online Purchases

E Voucher/Bank Transfer/Momo / Paystack.

 Note:        

• Bank transfers may take up to 3-7 business days, depending on your bank.
• Refunds are subject to inspection and do not include initial shipping fees. 

Processing Timeline        

• In -Store: 3 business days.
•  Online: 3–7 business days.

 Manufacturing Defects        

If your product has a manufacturing defect, Decathlon has you covered:

• Within 30 Days: Bring the product and proof of purchase for a full refund.
• After 30 Days: We will first attempt a repair. If repair isn’t possible, we’ll exchange the item or, if unavailable, offer a full refund.

Used Product

Used product (even lightly), dirty product, or product that has been damaged due to improper handling/use will not be accepted as a return and returned to you at your cost, donated or destroyed for free.

 All Decathlon passion brand products come with a minimum 2 -years warranty.

Enjoy free pickup at our Decathlon stores: Junction Mall, Accra Mall, and West Hills Mall.

Available for all general goods

1. Select your product and choose   Click & Collect   at checkout.
2. Choose your nearest store.
3. Complete your payment.
4. Collect at the selected store Accra Mall/ Junction Mall/ West Hills Mall).

  Choose this option for added convenience! Place your order online, select a store at checkout, and arrange for your courier to collect on your behalf.

• FREE Service:   Click & Collect is free for all items.
• Confirmation Required:   Wait for your pickup confirmation email or call before visiting.
• Collection Timeframe:   Standard Click & Collect holds orders for 7 days; express courier pickup holds orders for 2 days.
•  ID Required:   Bring your order number and photo ID for pickup. 
• Courier Pickup Availability:   Click & Collect with a courier is available during store hours.
  

📞 Call: 0594177225 (9 AM – 9 PM)
💬 WhatsApp: 0594177225 (9 AM – 9 PM)
💻 Live Chat: Click the chat icon on our website
📧 Email: contact.ghana@decathlon.com

📱 Social Media: DM us on Facebook, Instagram, Twitter, or LinkedIn @DecathlonGhana

We have three stores in Accra:

🏬 Main Store: Accra Mall

Open daily, 9:00 AM – 9:00 PM (Monday to Sunday)

🚚 Nationwide Delivery Available: Shop online and get your order delivered anywhere in Ghana

🏬 Second Store: Junction Mall

Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 PM – 7:00 PM

🚚 Nationwide Delivery Available: Shop online and get your order delivered anywhere in Ghana

🏬 Third Store: West Hills Mall

Monday – Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 9:00 PM

🚚 Nationwide Delivery Available: Shop online and get your order delivered anywhere in Ghana

Ordering from Decathlon Ghana is easy! Follow these 5 simple steps:

1. Browse Products – Use our menu or search bar to find sports equipment, shoes, and apparel.
2. Select Size & Color – Choose your preferred size or color.
3. Add to Cart – Click “Add to Cart”, then view your cart summary. Continue shopping or proceed to checkout.
4. Checkout – Apply promo codes if applicable, choose delivery or store pickup.
5. Payment Options:

✅ Click “Complete Your Order” and enjoy fast nationwide delivery!

• If an item is not available at our Accra Mall store, we’ll request it from another branch [ Junction Mall/ West hills Mall] before shipping. This may delay delivery, but we’ll keep you updated.

• Unexpected delays (e.g., weather, carrier issues) may occur. We’ll notify you via email or phone.