Instant messaging

WhatsApp/ Call 233594177225

Chat with us

Contact form

contact.ghana@decathlon.com

Send us an email

Frequently Asked Questions

Orders & Delivery

How long will it take to receive my order?

Typically, it takes between 1 and 5 business days to receive your order.

However, during busy periods, such as sales or the holiday season, this time may be extended to 8-10 business days.

For more information

I never received my order, what should I do?

First, please check the status of your order via order tracking.

If your order is marked as "delivered" but you still haven't received it, contact us as soon as possible at contact.ghana@decathlon.com or call 0594177225.

Is it possible to order online and pick up in store?

Yes, this service is called Click & Collect. To learn more, visit this link:  

Why hasn't my order arrived yet even though the delivery time is 48 hours/2-4 days?

The delivery times indicated (48 hours for Accra/Tema or 2 to 4 days for Other Regions) begin from the dispatch of your order, when it is entrusted to the courier partner.

These times do not include the processing and preparation time of your order, which may vary depending on the volume of orders. Once your order has been shipped, you will receive an email with a tracking number to follow its progress.

Why is my order still in "Not Processed" status after several days?

During sales periods or the holiday season, the volume of orders recorded increases significantly, which may cause additional delays in order processing and preparation. Rest assured, we are making every effort to ship your order as quickly as possible. 

Outside of these busy periods, if the status of your order remains unchanged after several days, we invite you to contact us via chat or the contact form. Our team will be happy to assist you.

Return and exchange

How do I return an item or get a refund?

To find out about return and refund procedures, please consult this page: 

Services

Is it possible to use a gift card on Decathlon.gh?

No, only e-gift cards purchased exclusively on our website can be used on Decathlon.re. All other gift cards are not currently usable on our website.

How to rent sporting goods?

To rent sports equipment, call 0594177309




I would like to have my item (exercise bike treadmill, basketball hoop etc.) set up or repaired

For more information about our set up and repair call 0245511097

How to get a quote?

To get a quote, simply add the products you want to your cart.

Then click on the shopping cart icon, then on “Request a quote” .

Complete the form and submit your request. Our customer service team will respond promptly by email with your quote.

I would like to have my item repaired/customized/restrung

For more information about our workshop services, visit this page: 

Other

Any question?

You can contact us through our contact page! We will be happy to assist you.

Bug?

Since the launch of the new website, some people have encountered an issue when browsing products: they notice that all products are listed as "out of stock."

To resolve this issue, please delete your cookies and refresh the page.