FAQ's

1.     How to Place an Order Online    

    Order in 5 Simple Steps:    

1.   Browse Products: Use our menu or search bar to find what you need.
2.  Choose Size: Select your preferred size, if applicable.
3.  Add to Cart : Click  ‘ADD TO CART’     and     ‘View Cart Summary’    . To add more items, choose     ‘Continue Shopping’.  Otherwise, proceed.
4.  View Cart : Adjust quantities and apply promo codes, then click ‘Order Now’ to proceed to checkout. (Note: Creating an account is required.)
5. Checkout: Choose your delivery and payment options:  

•  Pay Online : Mobile Money, VISA, or MASTERCARD  
• Cash on Delivery  Pay when your order arrives  

   Click ‘COMPLETE YOUR ORDER’  to complete the process for home delivery or store pickup.      

2.     How to Contact Us    

    Reach Us Easily:   

•   Phone: Call 059 -417- 7225 or 030- 397- 0041 (10:00 AM    7:00 PM)
•   WhatsApp : Message us at 0505999070 or 059 417 7225 (10:00 AM    7:00 PM)
•   Live Chat : Click the chat icon on the lower right corner of our website for instant help.
•    Email  : Send inquiries to contact.ghana@decathlon.com    
•    Social Media : Direct message us on Facebook, Twitter, Instagram, or LinkedIn @DecathlonGhana.

3.     Our Locations    

• Nationwide Delivery  : Shop online and get delivery across Ghana.
•  Main Store : Kawukudi Traffic Light, near the National Central Mosque, MOVING TO ACCRA MALL
• Second Store  : Junction Mall, Nungua Barrier.
•  Third Store : West Hills Mall, Weija off the Kasoa.

  Note: Online delivery is available nationwide for your convenience.        

 

4.     Can I Return My Order?    

    Exchanges      

Exchange your item within 365 days if the size or color isn’t right! You’ll only cover the shipping cost.  

    Process Your Exchange      

• Contact Us : Call or WhatsApp 0303970041 / 0505999070, or email     contact.ghana@decathlon.com with your order details.
•  Assistance Provide: Our team will guide you through the next steps.
•  In -Store Exchange : Bring your receipt to any store for an immediate exchange.  
• Alternatively, we can ship the correct size to you for a small fee.  

  Note: Items should be returned with original packaging, manuals, and accessories.  

      

5.     Do You Offer Refunds?    

Not satisfied? Request a refund within 365 days

   How to Request a Refund      

• Contact Us : Call or WhatsApp 0303970041 / 0505999070, or email     contact.ghana@decathlon.com with your order details and reason for return.
• e-Voucher Option : Receive a refund as an e-Voucher to use on your next purchase.
• Bank Transfer: Get your refund via bank transfer, typically within 5 business days.  

We’re committed to making the refund process simple and fast for you.  

Explore more and enjoy convenient shopping with Decathlon Ghana!